**Refund & Return Policy**

At CEETEES, we want you to be completely satisfied with your purchase. If something does not meet your expectations, we are here to help. Please review our policy carefully before initiating a return.

**Return Eligibility**

You may return items within 14 days of the delivery date. To be eligible for a return, your item must meet the following conditions:

- Unworn, unwashed, and unused
- Free from stains, odors, and damage
- Original tags and labels must still be attached
- Returned in the original packaging when possible

Items that do not meet these criteria will not be accepted and will be sent back to you at your expense.

**Non-Returnable Items**

The following items are not eligible for return:

- Gift cards
- Final sale or clearance items (clearly marked at time of purchase)
- Undergarments and swimwear for hygiene reasons
- Items that have been altered or customized

**How to Initiate a Return**

To start your return, please contact us at **ceetees@hotmail.com** with your order number and the reason for your return. Our team will provide you with return instructions and the appropriate return address.

Please do not send any items back without first contacting us. Returns sent without prior authorization may not be processed.

**Return Shipping Costs**

Return shipping costs are the responsibility of the customer, unless the return is due to our error (such as receiving a wrong item or a defective product). In such cases, we will cover the return shipping cost and provide you with a prepaid shipping label.

We recommend using a trackable shipping service and purchasing shipping insurance for your return, as we cannot guarantee that we will receive your returned item without tracking confirmation.

**Refund Processing**

Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed to your original payment method within 7 to 10 business days.

Please note that original shipping charges are non-refundable, except in cases where the return is due to our error. The time it takes for the refund to appear in your account may vary depending on your bank or payment provider.

**Late or Missing Refunds**

If you have not received your refund within the expected timeframe, please first check with your bank or credit card company, as processing times vary. If you have done this and still have not received your refund, please contact us at **ceetees@hotmail.com** and we will investigate the matter promptly.

**Exchanges**

We do not offer direct exchanges at this time. If you would like a different size, color, or style, please initiate a return for the original item and place a new order separately. This ensures you receive your desired item as quickly as possible.

**Damaged or Incorrect Items**

If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery at **ceetees@hotmail.com**. Include your order number, a description of the issue, and clear photographs of the item and packaging. We will assess the situation and arrange for a replacement or a full refund, including any shipping costs incurred.

**European Union Customers**

If you are located in the European Union, you have the right to cancel or return your order within 14 days of receipt for any reason, in accordance with the EU Consumer Rights Directive. The same eligibility criteria and return conditions outlined above apply.

**Final Decision**

CEETEES reserves the right to refuse returns that do not comply with this policy. All return decisions are made at our sole discretion and are final.

**Contact Us**

If you have any questions about our Refund & Return Policy, please reach out to us at:

**ceetees@hotmail.com**

We are here to make your return process as smooth and straightforward as possible.